We believe there should be no time barrier preventing contact with your customers. For that reason, we provide service at all times of the year, with no restrictions.
As the world continues to become more and more global and lifestyles continue to change, the number of customers wishing to inquire normal hours of operation are increasing. Through our nonstop service we meet the needs of these customers and ensure our service is of the highest quality.
We place ourselves in the position of the customer at every step of our service. From the customers on the phone, to our clients to the end users.
While we follow the requests of our clients, we always attempt to understand why the client is making such requests to ensure we fulfill them in the best possible way.
All these questions and more are considered, and implemented in our staffs’ mindset, in order to ensure a high-quality service that leads to the end users thinking highly of our clients.
Good communication is first step towards satisfaction, smiles, and appreciation.
All conversations with customers have a meaning. To maximize this, its important to not only listen to what they are saying, but to engage in two-way communication. Confirming to the customer you understand what they said and playing a verbal “game of catch” with them is what makes the difference between talking to a machine and talking to a person and ensures the customer leaves the conversation satisfied and feeling the warmth of talking to another human. Ensuring this is part of our constant quality improvement.
By placing Omotenashi at the core of our service, we enable the connection of hearts with our customer. This concept means to carry out something fully till its’ end. Through this, we promote deep appreciation, enabling our clients to grow, as well as to fully impress upon the market their value and understanding.
We are able to provide our services because of our ability to connect the hearts of people, enabled by placing Omotenashi at the heart of our service. Through this, we are able to provide a helpful service to our clients and allow them to grow within their market.
As a contact center providing services that directly contacts customers, we act in the place of our clients when dealing with end users.
Our knowhow developed over decades of working in the industry gives us the insight to communicate in a manner that connects hearts. We are thus able to more smoothly gather necessary information, and provide a higher quality service, promoting growth in our clients.
We’ve built the tele-net of today through the decades of experience that form our valued font of knowledge. Through many years of trial and error, we have developed the means to fix the myriad of issues our clients face, while walking side by side to face future ones.
We have worked with over 3000 clients during our history, and currently work with around 700. This wide and deep experience has led to the unique knowhow we now hold.
We have developed a 20-point checklist to ensure that quality is maintained in our calls, with the aim of increasing customer success. From the start of the recruitment process, we identify highly skilled staff and provide them with education to ensure smooth, effective communication. Periodic checks are implemented to ensure that this quality remains consistent.
Regardless of the project, we provide our service with a cost performance. We plan every project with the client in mind, a method that has received praise from our clients.
We strongly believe that a contact center that does not respect privacy will not survive. In addition to standard privacy protecting facilities, from our part-time workers to the CEO, we consistently reinforce the importance of privacy to prevent leaks occurring due to bad faith held by staff members.
The ability to communicate in English does not automatically make for effective global communication. Understanding the local culture, and respecting local staff is the first step to true globalization.
Therefore, we do not just hire English speaking staff within Japan and uncaringly push a Japanese-style service.
We have offices and staff in America, China, and the Philippines, working together to create a Japanese-style service that fits the local needs of our clients.
As the working climate shifts, we have moved to introduce remote work both domestically and internationally.
The network and communication required to work from home is continuously being developed at tele-net.
Through this development we have been able to further reach and hire a more diverse pool of highly skilled staff, who previously may have been missed due to location, further strengthening our talent pool.
