In the telemarketing industry, use of a CRM and following client’s requests to ensure no mistakes are made is only the baseline expected. Keeping private information safe and ensuring no infrastructure issues occur are similarly necessary to operate as a telemarketing company.
Whilst we make use of KPIs to ensure quality and aim to improve it, we are very particularly when it comes to quality of our service, including areas that can’t be converted into data. We check that all our staff are using appropriately polite language when communicating with customers, or that they are hold the correct mindset, not rushing their support of customers in order to answer as many calls as they can.
Our strong belief in this form of quality is born out of a desire to raise customer satisfaction, not only resolving their inquiry, but turning them into fans of your company.
All our staff are trained to operate with this mindset and make every effort to not only provide a contact center service, but to connect with the hearts of the customers that they communicate with.
Our unchanging slogan is “Quality”, as we wish to ensure that all staff always hold this in their mind as they work. Through this, we have been able to proactively provide a high-quality service to all our clients.
To exchange words is to touch each others hearts. We take this idea to heart, and carry out all our service with “Omotenashi”.
Since our foundation in 1994, we have operated under the mindset of being a service company, not a outsourced replacement to inhouse staff. Our omotenashi mindset has allowed us to operate more effectively in our capacity as a BPO, and its warmth is something that is irreplaceable by computers.
The entire tele-net group operates under our slogan of “Quality” by using our omotenashi mindset to form trusting relationships with customers. This “above-and-beyond” service has cemented our place as a leader in the market for customer and client satisfaction.
tele-net has an absolutist attitude to quality, and through our “Omotenashi” mindset, we have confidence that we achieve the high quality we desire to provide.
“Omotenashi” is a Japanese concept in customer service, that relates to going above and beyond to understand customers’ needs. Through it, our staff can connect with the hearts of customers, and move them emotionally, contributing to the growth of our clients in the market, and the spreading of their values. We constantly strive to further improve our omotenashi service, and hope to reach out to the hearts of more and more customers.
